The Software & Information Industry Association is the principal trade association for the software and digital content industry is seeking a Membership Coordinator who will work directly with our Vice President of Membership Services. In this role, you will be supporting all aspects of SIIA's membership retention and recruitment programs. The ideal candidate has at least two years experience, preferably in a customer corporate membership organization; pays exceptional attention to details; can ensure a high level of accuracy to member records and data; works easily in Excel; is familiar with database management tools (preferably iMIS); and has excellent written and oral communications skills.

Responsibilities:

Renewals Support

• Supports divisions in renewal efforts by running status reports, identifying contacts, resolving questions, and assisting in outreach as needed.
• Works with divisions to produce Year in Review brochures and related collateral to keep members informed of SIIA activities.
• Responds to member inquiries of all kinds.

New Member Recruitment

• Works with division prospect lists to qualify membership leads through phone and email follow up.
• Develops and drafts electronic collateral to support member recruitment as needed.
• Supports member recruitment by responding to requests for information, research prospect companies, explaining member benefits, drafting collateral and preparing membership packets.

Membership Reports

• Creates monthly, quarterly and ad hoc reports on membership activity for the VP, Membership, President and division staff.

Data Management

• Manages all responsibilities related to processing renewals and new member applications, including database updates, invoicing, and staff communications.
• Ensure accuracy and integrity of membership database
• Advisor to MIS for managing, organizing, coding and identifying membership information (membership systems administration).
• Oversee entering of prospects and new member information into iMIS

Minimum Requirements:

Prefer Bachelors degree or equivalent work in membership services (preferably corporate membership) with an emphasis on membership recruitment and retention, customer service, or membership marketing.

• Demonstrated ability to manage multiple projects and meet deadlines.
• Experience working with a contacts database (iMIS preferred) with a demonstrated ability to manage and maintain data records with accuracy and thoroughness.
• Ability to manage and maintain detailed reports (particularly in Excel) with a high-level of accuracy.
• Excellent inter-personal skills.
• Excellent verbal and written communication skills; ability to interact well with members.

Qualified candidates should submit resumes, salary history to employ@siia.net.